After sales service with support is one of our most important tasks. We understand that form time to time you need service and support on our products.

In order to be able to provide you our service and support fast we ask you to prepare a detailed email message in English language which should contain following points:

• company name and detailed contact information
• model name of the concerned Fortuna Federn machine
• serial number of the machine and year of made (see Fortuna Federn machine plate on the machine)
• exact problem description with as much as possible details
• pictures and videos of the problem (larger files please send with “Anyone with a link to the file" over Google Drive only (click here for instructions))

All these information ONLY in English language please send to our service and support email address 

se*****@fo***********.com











 only (click on the hidden email to recover it!). Missing information will only cause a delay in our support to you .You will receive an answer within max. 24 hours (working days only).

Your Fortuna Federn Service Team (

se*****@fo***********.com











) – click on the hidden email to recover it!